Monday Madness

What are the odds that BOTH my Mom and my great aunts mtdna test from FTDNA are returned for a do over?  Huh????  Since May, I have been checking the progress each test was making and waiting  quite breathlessly for the results.  My mothers was returned and they said hers would go to the top of the list to be done ASAP.  How does Nov. 7 sound when I checked her progress???  NOT!  First off, it was not easy to find their phone number and when I did they had the nerve of charging for the call! Not even a 800 number.  My Mom called and they told her she would go to the top of the ASAP list.  Also we would get a 25.00 credit for a future purchase.  We also asked about the very slow progress on my Aunt Frances test and were told she was also a do over!!!!  They will send it back to the Nursing home and the waiting will start all over again for the family.  NOT very happy with Family Tree DNA right now.  I mean REALLY????  Both tests?  25.00 will NOT cover my heartbreak and wasted time on 2 bum tests with no results.